Nykaa Reviews (2026): Performance, Customer Service, Pros & Cons, FAQs

A significant number of reviewers express dissatisfaction with Nykaa's customer service, citing unresponsiveness, unhelpful representatives, and an inability to resolve issues effectively. Many customers report difficulty getting through to customer care and receiving only generic responses, as exemplified by one reviewer stating, "No proper response from customer service nor from delivery agent."

Many customers report issues with delayed deliveries, incorrect items, and a lack of updates on their order status. Several reviewers mention that delivery dates are frequently changed without prior notice, and some orders are canceled without proper explanation, leading to frustration and inconvenience. One customer shared, "Nykaa promises quick delivery, but there is much delay for delivery...customer service is useless."

Several reviewers report difficulties with Nykaa's return and refund processes, including delays in pickup, rejection of returns, and slow refund processing times. Customers express frustration over the lack of clear communication and the need for multiple follow-ups to resolve return-related issues. As one reviewer noted, "It's been a month since I initiated a return with Nykaa Fashion, and I'm still waiting for my refund."

Some reviewers express concerns about the quality and authenticity of products received, with reports of used items, products nearing expiry dates, and potential counterfeit goods. This raises concerns about Nykaa's quality control and the reliability of its product offerings. One reviewer stated, "I ordered a concealer from Nykaa and received a used product — the seal was broken, and the concealer was smeared all over the bottle."

A subset of reviews specifically mentions negative experiences with Nykaa Fashion, highlighting issues such as missed packages, unresolved refunds, and poor customer service interactions. These reviews suggest that Nykaa Fashion may have distinct operational challenges compared to Nykaa's core beauty business. One reviewer shared, "Nyka fashion is not the same anymore,customer service is horrible. They missed most of my packages."

A couple of reviewers mentioned positive experiences at physical Nykaa stores, praising the helpfulness and patience of the staff. This suggests that the in-store experience may be more reliable than online ordering. For example, one reviewer highlighted, "Was attended by this gorgeous, hard working lady called Jyoti, and super happy with the experience at the Nykaa’s Rajouri outlet."